Last revised: 06/03/2021
We care about the privacy of the users of our website (“Www.luxuryspa.be”) and we are committed to protecting the information that users share with us when using our Site, and we are fully committed to protecting and using your information in accordance with applicable law.
The information we collect
How we collect information
Why we collect the information
Who we share information with
Where is the information stored
How long is the information kept
How we protect information
The information we collect
Below are the different types of information we may collect.
Unidentified and non-identifiable information, which may be provided by you during the registration process or collected when you use our Services (“Non-Personal Information”). Non-personal information does not allow us to identify the person from whom it was collected. The Non-Personal Information we collect primarily consists of Technical Information and Aggregate Usage Information.
Information that identifies you individually, that is, information that identifies you or that can, with reasonable effort, identify you (“Personal Information”). The Personal Information we collect through our Services includes, but is not limited to, name, email address, address, telephone number, IP address or other information requested whenever necessary. If we combine Personal Information with Non-Personal Information, we will treat the combined information as Personal Information for as long as it remains combined.
How we collect information
Below are the main methods we use to collect information:
We collect information when you use the Services. When you visit our Digital Properties or use our Services, we may collect, collect and record these uses, sessions and related information.
We collect information that you voluntarily provide to us. For example, we collect the information you provide to us when you contact us directly through any communication channel (for example when you send us an email with a comment or feedback).
We may collect information from third party sources as described below.
We collect the information you provide to us if you connect to our Services through third-party services like Facebook or Google.
Why we collect the information
We use your Personal Information for the following purposes:
To provide and operate the Services
To develop, personalize and improve our Services
To respond to your reactions, requests and requests and provide you with our assistance
To analyze demand and usage patterns
For other internal, research or statistical purposes
To strengthen our capabilities in data security and fraud prevention
To investigate possible violations, enforce our terms or policies, or comply with any applicable law, regulation or government authority.
To send you updates, notices, promotional materials and other information about our Services. If we send you promotional emails, you can opt out of receiving them by clicking on the unsubscribe link that these emails contain.
Who we share information with
We may share your information with our service providers, in order to operate our Services (for example, by storing information about third-party hosting services, providing our technical support, etc.)
We may also disclose your information in the following circumstances: (i) to investigate, detect, prevent or take action regarding illegal activity or other wrongdoing, suspicion of fraud or security matters; (ii) to establish or exercise our rights of defense against legal claims; (iii) to protect our rights, property or personal safety and those of our users or the general public; (iv) if we or any of our affiliates undergo a change of control, including through a merger, acquisition or purchase of all or substantially all of our assets; (v) to collect, hold and / or manage your information through our authorized third party service providers (eg, online service companies), as is reasonable for business purposes; or (vi) to cooperate with third parties for the purpose of improving your experience. To avoid possible confusion, we may transfer and disclose to third parties or otherwise use Non-Personal Information in our sole discretion.
Cookies and similar technologies
When you visit or access our Service, we allow certain third parties to use web beacons, cookies, web beacons, scripts, beacons, and other analytics technologies and services (“Tracking Technologies”). These Tracking Technologies may allow third parties to automatically collect information about you in order to improve the way you browse our Digital Properties, improve the performance of our Digital Properties and personalize your experience on our Digital Properties, as well. only for security and fraud prevention purposes.
Where is the information stored
Personal Information may be retained, processed and stored in the United States of America, Ireland, Japan, Israel and other jurisdictions if this is necessary for the proper provision of our services and / or if the law l 'requires (as explained in more detail below).
How long is the information kept:
Please note that we retain the information we collect for as long as necessary to provide the Services and to comply with our legal or contractual obligations to you, resolve disputes and enforce our agreements.
We may correct, complete or delete incomplete or inaccurate information at any time and at our sole discretion.
How Wix Protects Information :
The hosting service for our Digital Properties provides us with the online platform that allows us to provide the Service to you. Your data may be stored through our hosting provider's data, database or general storage applications. It stores your information on secure servers behind a firewall and offers secure HTTPS access to most of its services
The Services are not intended for underage users. We do not knowingly collect information from children. If you are not of legal age, you must not download or use the Services, or provide us with information.
We reserve the right to request proof of age at any time to ensure that minors do not use our Services. If we learn that someone under the age of majority is using our Services, we may prohibit and block that user's access to our Services, as well as delete all information stored with us about that user. If you have reason to believe that a minor has shared information with us, please contact us as indicated below.
Use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (for example, to provide the Services to you or to provide you with our customer or technical support)
It is necessary for us to use your Personal Information to comply with a relevant legal or regulatory obligation.
It is necessary for us to use your Personal Information for our legitimate interests as a business, provided that such use is at all times proportionate and respects your rights to privacy.
If you live in the EU, you can:
Request confirmation that Personal Information concerning you is being processed or not, and access the Personal Information that we store about you, as well as certain additional information
Request to receive Personal Information that you provide directly to us on a voluntary basis in a structured, commonly used and machine-readable format
Request rectification of your Personal Information which is under our control
Request erasure of your Personal Information
Oppose the processing of personal data by us
Request the restriction of the processing of your Personal Information by us
Submit a complaint to a supervisory authority
However, please note that these rights are not absolute and may be subject to our own legitimate interests or regulatory requirements. If you have general questions about the Personal Information we collect and how we use it, please contact us as set out below.
In connection with making the Services available to our users, we may transfer information to affiliated entities or other third parties beyond the borders of your country or jurisdiction, to other countries or jurisdictions around the world. . By using the Services, you consent to the transfer of your information outside of the EEA.
If you are located in the EEA, your Personal Information may only be transferred to locations outside the EEA if we are satisfied that an adequate or comparable level of protection is in place to protect the Information. personal. We will take reasonable steps to ensure that we have appropriate contractual arrangements with our third parties to ensure that adequate safeguards are in place so that the risk of unlawful use, alteration, deletion, loss or theft of your Personal information is minimized, and that these third parties act at all times in accordance with applicable laws.
CCPA rights relating to your information
If you are a resident of California using the Services, the California Consumer Privacy Act (the “CCPA Law”) may give you the right to request access to and deletion of your information.
To exercise your right to access and delete your information, please contact us as indicated below.
Users of the Services who are residents of California and under the age of 18 may request and obtain removal of any content they have posted by emailing us at the address set out below under "We contact ". Any such request must be marked "California Removal Request" in your e-mail. Any request should provide a description of the content you wish to remove and information reasonably sufficient to enable us to locate that content. We reject all California Removal Request that is not marked or submitted correctly, and we may not be able to respond if you do not provide the correct information. Please note that your request does not guarantee a complete or exhaustive removal of the relevant content. For example, documents that you have posted may be republished by another user or a third party.
If you have general questions about the Services or the information we collect about you, or how we use them, please contact us:
When you use and interact with websites operated by us (the “Websites”).
When you visit or stay as a guest at one of our properties, or through other offline interactions.
When we e-mail you HTML formatted communications.
Collectively, we refer to the Websites and offline channels as “Services.”
TYPES OF PERSONAL INFORMATION WE COLLECT
“Personal Information” is any information that can either directly or indirectly identify you as an individual. As we strive to provide you with the optimal guest service experience, we may collect Personal Information in accordance with the law, such as:
Your name, gender, home and work contact details, business title, date, interests and place of birth.
Guest stay information, including the hotels at which you stayed, date of arrival and departure, goods and services purchased, special requests made, service preferences, telephone numbers dialed, and faxes and telephone messages received.
Your payment card details, online user account details, profile and password details, and any frequent flyer or travel partner program affiliation.
Any information necessary to fulfill special requests.
Information you provide regarding your marketing preferences, or in the course of participating in surveys, contests or promotional offers.
Details of transactions you carry out through our website. You may be required, for example, to provide financial information before making a reservation through our website.
Images, video and audio recorded by security cameras located in public areas.
HOW WE COLLECT YOUR INFORMATION
We (or third party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information through:
Direct interactions – You may give us your information by filling in forms via our Website or by corresponding with us in person, by post, phone, email or otherwise. This includes personal data you provide when you:
Make an inquiry.
Make a reservation.
Book an event.
Subscribe to our marketing list.
Enter a competition, promotion or survey.
Participate in a survey.
Use our onsite property services, such as restaurants, concierge services, child care services, and spas.
We collect data through these automated technologies and interactions from:
Your browser or device – We collect certain data through your browser or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, and internet browser type and version.
Pixel Tags and other similar technologies – We collect data from pixel tags (also known as web beacons and clear GIFs), which are used to, among other things, track the actions of users of the Website or email recipients of HTML email communications (did you open the e-mail), measure the success of our marketing campaigns and compile statistics about usage of the Website.
Analytics – Google Analytics is a web analysis service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Websites. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
Your IP Address – We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Websites. We also may derive your approximate location from your IP address (Geolocation).
Aggregated Data. We may aggregate data that we collected, and this aggregated data will not personally identify you or any other user.
WHY WE USE PERSONAL INFORMATION
We use your Personal Information to provide you with our Services, to develop new offerings and to protect LS and our guests. Certain Services we provide will require you to provide select Personal Information to us. If you do not provide the necessary Personal Information, we may not be able to provide the requested Services to you. Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information to perform the following activities.
Purpose/Activity Lawful Basis for Processing
Process information received from our Website regarding inquiries or submitting registration forms.
Performance of a contract with you
Process hotel bookings:
Manage payments, fees and charges
Collect and recover money owed to us
Ensure your room is available
Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us)
Manage our relationship with you:
Notifying about changes to our terms.
Asking you to leave a review or take a survey.
Send confirmations and pre-arrival messages.
Send electronic copies or your folio.
Provide customer service (e.g., place dining or lounge reservations, provide additional pillows, etc.).
For internal administrative purposes.
Performance of a contract with you
Necessary to comply with a legal obligation.
Necessary for our legitimate interests (to keep our records updated, manage our operations, ensure we keep you informed and are responsive to your questions and needs, and assess customer feedback so we can continue to improve our services to you)
Personalize our services to your personal preferences:
Customize your experience according to your personal preferences directly told to us by you or that we learn through our interactions with you.
Present offers that we believe will enhance your confirmed stay and experience with us.
Necessary for our legitimate interests to ensure your stay is as enjoyable as possible, and to enhance our relationship with you.
Send you marketing communications and promotional offers Consent
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)
Necessary to comply with a legal obligation
To deliver relevant Website content and advertisements to you, and measure or understand the effectiveness of the advertising we serve to you. Necessary for our legitimate interests (to study how customers use Our products/services, to develop them, to grow Our business and to inform Our marketing strategy)
To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences Necessary for our legitimate interests (to define types of customers for our services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)
Monitoring and preventing unlawful acts (including with the use of closed circuit television, card keys, and other security systems)
Necessary for the purposes of the prevention or detection of an unlawful act
Must be carried out without the consent of the data subject so as not to prejudice those purposes, and is necessary for reasons of substantial public interest.
SHARING OF PERSONAL INFORMATION
We reveal personal information about you to unaffiliated third parties if:
You request or authorize it.
The information is provided to help complete a transaction for you.
The disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets).
The information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, bankers, auditors, etc.)
We may also share website usage information about visitors to our website with third parties, such as advertisers on our website, for the purpose of managing and targeting advertisements and for market research analysis on our website and other sites. For these purposes, we and our third-party advertising companies may place pixel tags (also called clear gifs) on some of the pages you visit on our website. We will then use the non-personally identifiable information that is collected using these pixel tags to serve you relevant advertisements when you are visiting other sites on the internet. These advertisements may be targeted to specific searches you conducted on our website during earlier browsing sessions.
Third party Internet sites available through advertising and other links on our site have separate privacy and data collection practices. If you click on a link found on our website or any other website, you should always look at the location bar within your browser to determine whether you have been linked to a different website.
This Policy, and our responsibility, is limited to our own information collection practices. We are not responsible for, and cannot always ensure, the information collection practices or privacy policies of other websites maintained by third parties or our service providers, where you submit your personal information directly to such websites. Please read the privacy and security policies of any external sites before providing any personal information while accessing those sites.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. As such, we have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.
RETENTION OF DATA
We will also retain Website usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer time periods.
CHILDREN’S PRIVACY AND PARENTAL CONSENT
Our website does not sell products or services for purchase by children. This website should not be used by anyone under age 18 without the involvement of a parent or guardian.
YOUR CONSENT TO THIS PRIVACY PLAN
YOUR DATA PROTECTION RIGHTS
LS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Information we hold about you, object to our processing, and/or if you want it to be removed from our systems, please contact us at firstname.lastname@example.org.
If you no longer want to receive marketing related e-mails, you may opt out anytime contacting us directly at email@example.com or by clicking the unsubscribe button located at the bottom of every marketing e-mail.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights afforded to you by the Global Data Protection Regulation (“GDPR”), as follows:
Access to your personal data: You may request access to a copy of your personal data.
Right to withdraw: Where you have given your consent for us to use your personal data, you may withdraw your consent at any time. Please contact us using the details located below if you would like to withdraw your consent, and we will delete your data in line with your right to erasure.
Rectification: You may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us using the details below, and we will provide the updated information.
Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us at firstname.lastname@example.org, specifying why you would like us to delete your personal data.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.
Portability: You may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.
POLICY MODIFICATIONS AND CONTACTING US
RESERVATION POLICY & CANCELLATIONS
50% of the total amount is due when making the reservation. This amount is non-refundable. In case of a cancellation more than 48 hours before the day of arrival, this amount will be kept as a cancellation fee.
In case of a cancellation less than 48 hours before the day of arrival, the remaining 50% will be charged from the credit card on file. The same applies to no-shows.
LOCATIONS OF THE BUILDINGS
Building 1: Place du Monument 14, 4900 Spa – Luxury Spa Hotel – Francofolies BAT 1 / Exploitation company: CCMD SRL
Building 2: Place Verte 92, 4900 Spa – Luxury Spa Hotel – Francofolies BAT 2 / Exploitation company: CCMD SRL
Building 3: Place Royale 1, 4900 Spa - Luxury Spa Hotel – Automobile / Exploitation company: Move Spa SRL / Real Estate company of this building: Val de Theux SRL
Building 4: TO BE DETERMINED – Currently not active
INSURANCE COVER WITH HOTEL ACTIVITIES
We offer an entire hotel service as lodgings and catering